Coachfinder FAQs

Frequently Asked Questions About Coach Hire

If you have a query, take a look at our frequently asked questions (FAQs).

If you can’t find the answer you’re looking for, send us an email

Payment FAQs

How can I pay for my booking?

You can pay for your booking by following the online booking process. We take various methods of payments: Credit Card, Debit Card and Bank Transfer. If you select to pay by Bank Transfer please select ‘Request invoice’. We currently do not accept AMEX payments.

Do you require a deposit?

A 20% deposit is required upon booking and full payment is due 30 days before the date of travel.

What if I need to change the details on my booking?

If you need to change any details on your booking please call our customer support team and we will be happy to change it. We would need you to sign an acceptance form to confirm the changes.

What are the procedures for late payments?

The hirer is responsible to pay a deposit and the full hire cost when due. If you fail to make due payments we are entitled to either terminate the contract or to take legal action to enforce payment. The company reserves the right to add interest at the rate of 2% compound interest per calendar month, after the date by which payment should have been made.

Would multiple pick-ups/drop offs cost extra?

The price of your hire is calculated based on driving time and fuel used, so if the extra stops result in using more fuel and using extra driving hours then the price will be calculated accordingly.

Would it be more expensive for the evening/night hire?

We now add a surplus for night time hires.

Service FAQs

What is the impact of Coronavirus on my coach hire booking?

You can view our guidance pack by clicking here. For the latest government information and advice on the current situation on Coronavirus please click here.

Who will carry out the hire?

We have a UK wide network of fully audited, quality operators and we will provide you with one that suits your needs. Each of our operators are required to provide full licence documentation and undergo a vigorous audit process to sign up to our service. Rest assured you will be provided with the customer service and journey you deserve and expect.

Can I travel overseas?

Yes, view our ‘Overseas Trips’ page to find out more about what we can offer.

Coach Specification FAQs

What size and type of coaches do you provide?

As we work with hundreds of operators from around the country we can provide you with any vehicle you require. We provide quotes from 16 to 80+ seats, standard, executive or VIP – we can do it. If you let us know any specific requirements such as leather seats or disabled access, we carry out the hard work and source the correct vehicle for you.

Tickets & Attractions FAQs

Can I add extras to my bookings?

At this current time we offer tickets to all Merlin attractions and theme parks. Let us know if you would like us to book any hotels and ferry crossings on your behalf. You can also add ‘on-coach’ extras to your bookings such as food and drinks. We plan to have a comprehensive suite of events, destination tickets and hotels for your coach bookings in the near future.

What happens if I want to cancel a booking?

a. If the hirer wishes to cancel any agreement, they are liable to forfeit any deposit paid and to make further payments up to the following percentage of the hire price.

Days prior to cancellation charge:

  • 8 days or more: Deposit
  • 6-7 days: 25%
  • 3-5 days: 35%
  • 2 days: 50%
  • 1 day: 75%
  • The arrival of coach at departure: 100%

b. The cost of accommodation, meals and theatre tickets, which have already been purchased by the company at the request of the hirer, plus any administration charges, incurred by the company.

c. Cancellation due to inclement weather conditions will be charged as above.

d. Ferry/Tunnel crossings, theatre tickets or any other such ancillary service once purchased are not returnable and must be paid for in full.


Do you cater for disabled passengers

Yes we do, for further information you can visit our parent company and view the relevant information here.

Can I eat and drink on board the coach?

Yes, some even have kitchen facilities depending on your hire requirements. If you want to consume alcohol or food on board, this needs to be agreed prior to travel. A security deposit will be required which is fully refundable if the coach returns in the same condition.

Can I bring an animal on-board the coach?

On a private hire vehicle, no animals (other than guide dogs and hearing dogs notified to the company in advance) may be carried on any vehicle without prior written agreement from the company.

What happens if the driver isn't at the pick up?

We will do everything in our power to get your driver to the correct pick-up point and on time. However if for any reason this does not happen please call our office straight away on 03301 629 386 and we will be happy to help.

Can an infant/child sit on a parents lap?

Everyone on-board the coach is required to have their own seat, we do not allow infants/children to sit on an adult’s lap. We recommend infants and children that would usually require a car seat to use one on the coach. National Express Transport Solutions cannot supply you with a child seat or booster.

Can you put suitcases on-board the coach?

Not on-board the coach, please use the luggage hold underneath the vehicle (Your driver will assist you).

Can I sit on a courier seat?

No, the courier seat is used for National Express Transport Solutions staff and Tour Guides only.

Back to top